Frequently asked questions
Short answers about what Seybase is, how licensing works, and where your data goes.
What is Seybase?
Seybase is a database manager that runs in your browser. It gives you a connection tree, a table grid with inline editing, a table designer and a query editor for MySQL, MariaDB and PostgreSQL, laid out like a desktop client.
Where does it run, and does my data leave my network?
Seybase runs in a Docker container on the machine that holds your database, or on a machine in the same LAN. It connects to your databases directly, and your data, queries and credentials never come to us. The only thing the app sends to our servers is the license check described below, and only if you have activated a license.
Does Seybase need an internet connection?
Not to work with your databases. Activating a license key needs a connection once, and after that Seybase checks in with our license server about once a day. If it cannot reach us it keeps working for 14 days and renews as soon as the connection is back. The free edition never contacts us. If a server will never have internet access, contact us for an offline certificate.
What does the license check send?
The license key, a random installation ID, the Seybase version, the e-mail address of the administrator account inside your Seybase, and the host name of the machine it runs on. That is all. Never your databases, queries, hostnames or passwords. Our servers also see the IP address of the request.
Which databases does it support?
MySQL, MariaDB and PostgreSQL.
What is the difference between the free edition and a license?
The free edition allows one connection, read-only browsing and SELECT-style queries. A license unlocks unlimited connections, inline editing, adding and deleting rows, the table designer, drop and truncate, unrestricted SQL, and user management.
Yearly or lifetime: how do they differ?
Both unlock the same features. The yearly license is $6.99 per month, but you pay for all 12 months up front: $83.88 once, plus applicable taxes. It works for 12 months and does not renew automatically. The lifetime license costs $129.99 once, plus applicable taxes, and never expires.
What happens when a yearly license expires?
The licensed features switch off and Seybase goes back to the free edition. Your saved connections stay where they are. Buy a new yearly license from your account and paste the new key to unlock everything again.
How do I activate my key?
After you pay, your key appears under Licenses in your account. Copy it, open the license dialog in Seybase, paste it, and confirm. See Licensing in the documentation.
I lost my key. Where do I find it?
Sign in and open your account. Every key you have bought is listed there, and you can copy it or download it as a text file at any time.
Can I use one key on several machines?
A key is active on one installation at a time. A license is for the person or organization that bought it. If you need it for a team or many servers, get in touch.
I am moving Seybase to a new server. What do I do?
Choose Remove license in the old Seybase, or press Release activation next to your key in your account, then enter the key in the new one. If the old server is gone, release it from your account. If that is not possible, contact us and we will reset it.
How do I pay?
By card through Stripe. Your card details go to Stripe and never touch our servers. Prices are shown before taxes; any sales tax, VAT or GST that applies where you are is calculated at checkout and shown before you pay. Every order appears in your account order history. See our Terms of Service for refund and billing terms.
Something is wrong. How do I get help?
Signed-in customers can open a support ticket from their account and follow the conversation there. Anyone else can use the contact form.
Still stuck? Send us a message.