Terms of Service

1. Agreement

These Terms of Service (the "Terms") are a binding agreement between you and Seybase ("we", "us", "our"). They govern your use of this website (the "Site"), your account, and your purchase and use of Seybase, a self-hosted database management application (the "Software"), and the license keys we issue for it (each a "License").

By creating an account, buying a License, or using the Site or the Software, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or the Software. If you accept these Terms for a company or other organization, you confirm that you have authority to bind it, and "you" means that organization.

2. Accounts

You must be at least 18 years old, or the age of majority where you live, to create an account or buy a License. You agree to give accurate information and to keep it current. You are responsible for keeping your password and your License keys confidential and for everything that happens under your account. Tell us promptly at support@seybase.co if you suspect unauthorized use.

3. The Software and your License

Grant. Subject to these Terms and payment of the applicable fee, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to install and run the Software on infrastructure that you control, and to use the features unlocked by your License key, for the purchaser's own internal purposes. The Software is licensed, not sold. We and our licensors keep all rights not expressly granted.

Free edition. The Software may be used without a License in a limited free edition. The free edition is provided on the same terms, and we may change or end it at any time.

Yearly License. A Yearly License works for 12 months (365 days) from the date of payment. It does not renew automatically. When it ends, the licensed features switch off and the Software returns to the free edition. To continue, you must buy a new License.

Lifetime License. A Lifetime License does not expire. "Lifetime" refers to the lifetime of the Software as a product, not to your lifetime or to any guaranteed period. We may stop developing, supporting, selling or distributing the Software at any time, and we have no obligation to provide any particular update, feature or release schedule. A Lifetime License lets you keep using the versions of the Software you have obtained, subject to these Terms.

Beta licenses. A license we give you free of charge as a beta tester is a regular License for the period stated when it was issued, provided so that you can try the Software and give feedback. The Software is in beta: it may contain errors, and you should keep backups of your data. We may revoke a beta license if it is shared or misused. It is not transferable, and it does not entitle you to any particular support or later discount.

Activation. A License key is activated on one installation of the Software at a time (unless we agree otherwise). The Software contacts our license server when you activate a key and about once a day afterwards to confirm it; the information involved is described in our Privacy Policy. You can release an activation to move the License to another installation, within the limits we apply. If we revoke a License as these Terms allow, the Software stops treating it as active at its next check-in.

One purchaser. A License is for the person or organization that bought it. If you need to use the Software for a team, for many servers, or to provide it to third parties, contact us first.

Verification. The Software verifies License keys on your own system. A key that is not valid, or that has expired, will not unlock licensed features.

4. Restrictions

You agree not to, and not to allow anyone else to:

• copy, share, publish, resell or sublicense License keys or the Software, except as these Terms allow;
• circumvent, disable or tamper with License checks or any other technical protection;
• reverse engineer, decompile or disassemble the Software, except to the extent the law gives you that right despite this restriction;
• remove or alter copyright or other proprietary notices;
• use the Software or the Site to access, damage or interfere with any system or database you are not authorized to access, or in violation of any law; or
• attempt to disrupt or probe the security of the Site.

5. Your data and your responsibility

Seybase connects to databases that you choose, from a server that you operate. We do not host, access, monitor, copy or control your databases, and the Software is designed not to send the contents of your databases, your queries or your connection credentials to us.

As between you and us, you are solely responsible for:

• your databases and everything in them, including the legality, accuracy and sensitivity of that data and any personal data it contains;
• the credentials, network access, permissions and security of your database servers and of the machine that runs the Software, including who can reach the Software and sign in to it;
• keeping current, tested backups of your data, including backups of the Software's own data volume and encryption key;
• every action taken through the Software, including editing, inserting, deleting, truncating or dropping data or tables, running SQL, and creating or changing database users and privileges. These actions can be immediate and irreversible; and
• complying with the laws, regulations and contractual obligations that apply to your data and your use of it, including any duties you owe to the people whose data you hold.

We cannot recover, restore or repair your data, and we have no access with which to do so.

6. Fees, taxes and refunds

Prices. Prices are shown in US dollars before taxes. The Yearly License is presented at $6.99 per month, but it is one payment of $83.88 charged in full at purchase for the 12 months. The Lifetime License is one payment of $129.99. We may change prices at any time for future purchases.

Taxes. Prices do not include sales tax, VAT, GST or similar taxes. Where we are required to collect them, they are calculated at checkout from your location and added to the price, and you agree to pay them.

Payment processing. Payments are processed by Stripe, Inc. or its affiliates. Your payment details are given to Stripe and are not stored on our servers. Your use of Stripe is subject to Stripe's terms.

No automatic renewal. We do not charge you again unless you place another order.

Refunds. Except where the law requires otherwise, all fees are non-refundable, including after a License key has been issued, and we do not give refunds or credits for unused time or features. We may, at our sole discretion, make exceptions. If you dispute a charge with your bank or card issuer without first contacting us, we may terminate the related License.

7. Support

You can contact us through the contact form or from a ticket in your account. We try to respond within a reasonable time, but we do not promise any response time, resolution, uptime or service level.

8. Intellectual property

The Software, the Site, and the Seybase name, logos and design are owned by us or our licensors and are protected by intellectual property laws. If you send us feedback or suggestions, you give us the right to use them without restriction or payment.

9. Third-party services

The Software works with third-party products such as MySQL, MariaDB, PostgreSQL and Docker, and the Site relies on third-party providers such as Stripe. These are owned and operated by others, are governed by their own terms, and are not under our control. Product and company names belong to their respective owners, and we are not affiliated with or endorsed by them. We are not responsible for them or for how they perform or change.

10. Disclaimer of warranties

The Site and the Software are provided "as is" and "as available", with all faults. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Software will meet your requirements, will be free of defects or security vulnerabilities, or will not damage, corrupt or lose data. You use the Software at your own risk.

11. Limitation of liability

To the fullest extent permitted by law, we and our owners, officers, employees, contractors, licensors and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or use, or for the cost of replacement services, arising out of or related to the Site, the Software, a License or these Terms, however caused and whatever the legal theory, even if we have been told such loss is possible.

Our total liability for all claims arising out of or related to the Site, the Software, a License or these Terms will not exceed the greater of the amount you paid us for the License that gave rise to the claim in the 12 months before the claim arose, or fifty US dollars (US$50).

These limits apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, and some jurisdictions do not allow certain exclusions, in which case the exclusions apply only to the extent permitted. You may also have legal rights as a consumer that these Terms do not affect.

12. Indemnification

You agree to defend, indemnify and hold harmless us and our owners, officers, employees and contractors from any claim, loss, liability, damage and expense (including reasonable legal fees) arising out of or related to your databases and data, your use of the Software, your breach of these Terms, or your violation of any law or third-party right.

13. Termination

You may stop using the Site and the Software at any time. We may suspend or terminate your account or a License if you breach these Terms, if a payment is reversed or disputed, if a License was issued by mistake or obtained by fraud, or if the law requires it. When a License ends, your right to use the licensed features ends. Sections that by their nature should survive termination, including sections 5, 6 and 10 to 17, will survive.

14. Changes

We may update these Terms, the Site and the Software from time to time. When we change the Terms we will post the new version here and update the effective date. If you keep using the Site or the Software after a change takes effect, you accept the updated Terms. A change does not affect fees you have already paid.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Before starting any formal proceeding, you agree to contact us and try in good faith to resolve the dispute informally for at least 30 days. Subject to any mandatory consumer rights you have, the courts of that jurisdiction have exclusive jurisdiction over any dispute arising from these Terms, and each party consents to them.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about their subject and replace any earlier understanding. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control. We may give you notices by email or by posting on the Site.

17. Contact

Questions about these Terms: support@seybase.co, or use the contact form.