Privacy Policy

1. Scope

This policy covers the information we handle when you visit the Site, create an account, buy a License, or contact us. It does not cover the data in your own databases. Seybase runs on infrastructure that you control, so that data stays with you. See section 5 of our Terms of Service.

2. What we collect

• Account information: your name, email address and a hashed (not readable) password. We also record when you accepted our Terms.
• Order and License information: the plan you bought, the price, tax, dates, order number, a payment reference from Stripe, and the License key issued to you.
• Payment information: payments are handled by Stripe. We receive confirmation that you paid, the amount and tax, and a reference. We do not receive or store your full card number.
• License activation information: when you activate a License key in the Seybase software, and about once a day afterwards, the software tells us the key, a random installation ID, the software version, the email address of the administrator account in your installation, and the host name of the machine it runs on. We also see the IP address of the request. We keep this, with the dates, so that we can enforce one activation per key, help you move a License to another server, and detect misuse. The free edition does not send it.
• Beta applications and feedback: if you apply to the beta or send feedback we keep what you write (your name, email address, X handle if you give one, how you would run Seybase, your message), any screenshots you attach, the Seybase version and setup you describe, and the IP address of the request. Please do not include passwords or private data in screenshots. We use this to choose testers, fix problems and reply to you. Applications and feedback are kept while the beta runs and for a reasonable time after, and you can ask us to delete yours.
• Messages: what you send us through the contact form or support tickets, and our replies.
• Technical information: like most websites, our servers record your IP address, browser type and the pages requested, which we use to keep the Site secure, limit abuse and fix problems.

3. What we do not collect

We do not collect, receive or store the contents of your databases, your queries, or your database hostnames and credentials. The Seybase software runs on your own systems. Apart from the License activation information described above, it is designed not to send anything to us, and it never sends that data.

If your databases contain personal data about other people, you decide why and how that data is used, and you are responsible for it. We do not process it on your behalf.

4. How we use information

• to create and manage your account, and to process orders, issue License keys and show them to you;
• to send service emails, such as a welcome message, your License key and receipt details, password resets, and replies to your support requests;
• to activate and verify License keys, and to revoke a License where these Terms allow it;
• to answer your questions and provide support;
• to protect the Site and our customers, prevent fraud and abuse, and keep records for accounting and tax; and
• to meet legal obligations and enforce our Terms.

We do not send marketing email unless you ask for it.

5. We do not sell your data

We do not sell your personal information, we do not rent it, and we do not share it with advertisers or data brokers. We share it only in these limited cases:

• Service providers that help us run the store and are allowed to use the information only for that purpose: our payment processor (Stripe), our email delivery provider, and our hosting and database infrastructure.
• Legal reasons: when required by law, legal process or a government request, or to protect the rights, property or safety of us, our customers or others.
• Business transfer: if we are involved in a merger, acquisition or sale of assets, in which case the information would remain subject to this policy.

6. Cookies and local storage

We use a small number of essential cookies to keep you signed in and to protect forms from forgery. Your light or dark theme choice is stored in your browser's local storage. We do not use advertising cookies or third-party analytics trackers on the Site. Stripe may set its own cookies on its payment pages, under its own policy.

7. Retention

We keep account information while your account is open. We keep order, tax and payment records for as long as we need them for accounting, tax and legal purposes, and support messages for as long as they are useful to resolve your request. When we no longer need information, we delete it or anonymize it.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and hashed passwords. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your License keys private.

9. Your rights

Depending on where you live (for example in the European Economic Area, the United Kingdom or California), you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy, restrict or object to certain uses, and withdraw consent where we rely on it. To use any of these rights, email support@seybase.co. We may need to verify your identity, and we may keep information we are legally required to keep, such as tax records. You can also complain to your local data protection authority.

10. International transfers

We and our service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards for those transfers.

11. Children

The Site and the Software are for adults and businesses and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

12. Changes

We may update this policy from time to time. We will post the new version here and change the effective date. If a change is significant, we will take reasonable steps to let you know.

13. Contact

Seybase
Email: support@seybase.co
Or use the contact form.